1. iCAB(Integrated Change Advisory Board)

    A. Change Policy 
        1. Assess impact and probability
        2. Determine need to go to iCAB based on affect/risk to others and outage  
    B. Supplier Responsible for  
        1. Submitting 
        2. Preventing
        3. Reviewing and commenting 
    C. SIAM responsile for 
        1. Arranging and chairing
        2. Approving/pending 
        3. Communicating

2. - Release and Maintenance Planning

    A. Single forward view of all releases
    B. Supplier responsible for 
        1. Providing forward view
        2. Identifying and highlighting potential clashes
    C. SIAM responsible for 
        1. Collating 
        2. Facillitating
        3. Communicating  
    D. SIAM has authority to request reschedule

3. Service Bridge — HSSI (High severity service Incident) management

    A. Single point of management 
    B. Supplier responsible for alerting and updating bridge
    C. SIAM responsible for 
        1. Stakeholder comms, service status webpage, sms, email 
        2. Monitoring of each service, E2E service experience
        3. Managing supplier major incident teams (MI)
        4. Escalating

4. Service Reporting

    A. Consolidating reporing of all service 
    B. Supports comparision across services
    C. Supplier responsible for providing reports 
    D. SIAM responsible for 
        1. Verifying
        2. Collating
        3. Publishing
    E. End to end reporting challenge

5. Peer reviews

    A. Peer relationship by ITIL discipline 
    
    B. Consistent definition of what 'good' is 
    
    C. Capability/maturity analysis
    
    D. Regular reviews
    
    E. CSIP identifycation and managemnt

6. Service ownership

    A. Single point of owneship of Business Service 

    B. Relationship management with stakeholders

    C. Oversee's all CSIPs that affect their services

7. Service introduction

    A. Consistent process for introducing and assuring new suppliers and new major releases

    B. Master list of requirements by ITIL processes

    C. Integration testing 

    D. Verify readininess of all parties 

    E. Identifying and describe risks

    F. Use through life cycle

    G. Inform service acceptance