IT Consultant | Traveller | Interested in worldly affairs
Vivek Dubey
A burst of bright sunshine in the morning is always a good sign and brings lots of energy in oneself. Last week I was reading Pavel Demin and his nine principles of an ITSM professional and found it quite exciting and forthcoming. Just for the benefit of my extended colleagues below are the gist
We always hear that even though Organizations study the texts diligently, they often come to the realization that ITIL and most of the other good practices that ITIL requires are just books. They read these books, take classes, earn certifications, and with the faith of a new convert, they seek to achieve IT Operational Excellence.
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IT Consultant | Traveller | Interested in worldly affairs