IT Consultant | Traveller | Interested in worldly affairs
Vivek Dubey
A burst of bright sunshine in the morning is always a good sign and brings lots of energy in oneself. Last week I was reading Pavel Demin and his nine principles of an ITSM professional and found it quite exciting and forthcoming. Just for the benefit of my extended colleagues below are the gist
The Process called Problem Management
The intricacies of the process called Problem Management
One of the aims of Problem Management is to identify and manage the root causes of Incidents. Once we have identified the causes we could decide to remove these problems to prevent further users from being affected.
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IT Consultant | Traveller | Interested in worldly affairs